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Car Shipping F.A.Q.


How far in advance do I need to schedule my transport?

We ask that you attempt to order transportation service at least 10 days prior to your requested pick-up date. However when transporting by rail your vehicle can be picked up from 1 to 3 days, you can also just drop off your vehicle at our rail terminal.

Traditionally for truck transport, pick-up of your vehicle will be between 5 and 10 days.

Pick-up dates and delivery times are not guaranteed. Guaranteed and immediate pick-ups are available at an additional cost.


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How long does it take to transport a vehicle?

There are several factors that affect transportation times:

  • Varying pick-up times (see above)
  • The total distance between pick-up and delivery
  • Uncontrollable factors such as weather conditions, holidays, rail traffic, and maintenance
  • Trip planning

Generally, most coast-to-coast moves take between 10 and 14 days. Inclement weather, rail traffic, and maintenance may lengthen transit time, depending on their severity. Trip planning and route coordination is determined by current orders.

Pick-up dates and delivery times are not guaranteed. Guaranteed and immediate pick-ups are available at an additional cost.


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Can I pay by credit card?

We accept all major credit cards. The initial deposit may be paid by credit card without penalty. If, however, you decide to charge the entire amount of the transport, or the remaining balance with your major credit card.

* See also "How do I pay for services?"


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What is the difference between an Open and an Enclosed Carrier?

Generally, an Open Carrier is similar to those you see transporting cars to and from dealerships. These carriers range in size and capacity. Vehicles that are moved via an open carrier are exposed to inclement weather and road conditions.

Enclosed Carriers also range in size and capacity. Since these carriers are covered, the vehicles in transit are not subjected to inclement weather or road conditions. Enclosed carriers are recommended for custom and exotic cars.


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Is Auto Transport by Rail insured?

Yes. Our insurance covers the value of any vehicle that we transport.

In the event we use an agent to transport your vehicle, we verify that this agent has an active insurance policy with acceptable coverage. In addition to verification, it is our policy to have agents add our name to their certificate of insurance. This ensures advance notice in the event an agent's insurance policy changes status.


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Is Auto Transport by Rail licensed?

YES. Auto Transport by Rail is licensed by the Interstate Commerce Commission of the United States Government, holding Motor Carrier authority under Certificate No. MC-367548


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What happens if I'm not available when the truck comes to deliver the vehicle?

We try to keep each customer well informed during the entire shipping process. It is our policy to call the customer 12 to 24 hours in advance of delivery to establish a more accurate estimated time of arrival and to work out specific directions. We ask that you make yourself as available as possible.

In the event you are not able to take possession of your vehicle upon delivery, your vehicle will be placed at a terminal as close to your home as possible. If your vehicle is placed at a terminal, you, the customer, will be responsible for all terminal and holding costs. Even though a vehicle is placed at a terminal, it is still possible to provide door delivery at an additional cost.

The vehicle will not be released until all funds are settled with both Auto Transport by Rail and the terminal.


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Where will my vehicle be picked up and delivered?

Home/Door Service
The vehicle will be picked up as close to your home as possible. In some cases we ask that you meet our truck at a mutually appealling location such as a supermarket or some other large parking lot. This is due to the typically large size of the trucks and the inability to maneuver through many streets, and under low bridges, wires, and branches.

Terminal Service
With Terminal Service your vehicle can be picked up, dropped off, or both at a terminal. Our rail terminals are located near several major cities.


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What can I do to reduce my price?

We hope that the higher level of service you will receive from Auto Transport by Rail is well worth the cost. With us, you get more for your moving dollar. True, there are other carriers, but can you put a price on peace of mind?


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How do I pay for services?

The deposit can be paid by either; credit card, money order, cashiers check or any other form of certified funds.

The balance/C.O.D. can be paid with either; money order, cashiers check, other certified funds.


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We welcome your comments and suggestions.

Should you have questions about the transport of your vehicle, please either email us or call us at (866)513-RAIL.

 

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